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原來考試還要發揮一下想像力 (哈)
Test tip
*Use your imagination
You must use your imagination to think of possible causes and solutions to the problem. Try to remember similar situations that you, your friends or family may have experienced or something similar you may have seen on TV.
*You can use a fake name and company
FROM BOOK
為了節省時間 我決定先擬好對策
我要叫John Smith
在 Trust Me company
然後要提供 30 percent discount
(如果必要時) 派人來修 今晚8:00
(如果產品出問題) 就把過錯怪給工廠/包裝部門
還可以怪品管經理 飯店會計 說已經把他們fire 因此錯誤不會再發生
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